Commercial Policy

1. Pricing Policy
1.1 All product prices, including prescription eyewear, sunglasses, contact lenses, and accessories, are inclusive of applicable taxes unless otherwise stated.
1.2 Prices are subject to change without notice, but price changes will not affect confirmed orders.
1.3 Special offers, discounts, and promotions are valid only during the designated period and under the specified terms.

2. Payment Policy
2.1 Accepted payment methods:

Cash

Credit/Debit Cards (Visa, MasterCard, etc.)

Mobile Payment Platforms (Apple Pay, Google Pay, etc.)

2.2 Full payment is required at the time of purchase unless otherwise arranged through special financing plans. These plans are subject to approval and must be agreed upon in writing.

3. Order Processing and Delivery
3.1 Prescription Eyewear Orders:

Prescription eyewear is custom-made and will be processed upon receiving a valid prescription.

The standard processing time is [3] business days, and custom or complex orders may require additional time.

3.2 Non-Prescription Products:

Orders for sunglasses, accessories, and other non-prescription items will be processed and shipped within [2] business days.

3.3 Delivery Options:

In-store pickup is available at no additional cost.

Standard and expedited shipping options are available, with fees calculated at checkout.

Delivery timelines are estimates and subject to external conditions.

4. Returns & Exchange Policy
4.1 Return Timeframe:

Products can be returned within 20 days of purchase, excluding weekends. Returns requested after this period will not be accepted.

4.2 Non-Returnable Items:

Sales Period Purchases: Products bought during designated sales or promotional periods are non-returnable.

Used or Damaged Products: Items that have been worn, used, damaged, or altered in any way are not eligible for return.

Contact Lenses and Solutions: Contact lenses (once opened or used) and contact lens solutions are non-returnable for hygiene reasons.

4.3 Return Process:

Customers must present the original receipt and provide proof of purchase for all returns.

All returns must be processed in-store, and shipping fees for returning items (if applicable) are non-refundable.

Refunds will be issued to the original payment method within [X] business days after the return has been approved.

5. Warranty Policy
5.1 Prescription eyewear and frames are covered by a [X] month manufacturer’s warranty against defects in materials or workmanship.
5.2 The warranty does not cover accidental damage, misuse, or normal wear and tear.

6. Repairs Policy
6.1 Minor frame adjustments and repairs (e.g., tightening screws, replacing nose pads) are available in-store free of charge for items purchased from our shop.
6.2 Replacement of lenses or extensive frame repairs for out-of-warranty products will be subject to an additional charge.

7. Prescription Policy
7.1 A valid eye prescription is required for purchasing prescription eyewear. Prescriptions must be issued within the last 12 months for adults and 6 months for children.
7.2 Eye exams and prescriptions can be obtained through our in-house optometrist.

8. Customer Service
8.1 Our customer service team is available to assist with inquiries, product information, and after-sales support during business hours: [Insert Business Hours].
8.2 Customers can reach us via phone, email, or in-store visits.

9. Compliance and Ethical Standards
9.1 The optical shop complies with industry standards, legal requirements, and ethical guidelines in relation to eyewear products and customer care.
9.2 All products sold meet or exceed national safety and quality standards.

EyeBoutique Optical House

This commercial policy is subject to review and updates in response to business needs or legal changes.